General terms and conditions of sale
Company identity
These general terms and conditions of sale govern sales concluded by:
Elya Pierre-Hollande Sasu boutiques
Simplified joint-stock company with a single shareholder and a capital of [to be specified] €
Registered with the Fréjus Trade and Companies Register under number 937 898 146
Head office: 100 chemin des Virgiles, 83120 Sainte-Maxime, France
VAT number: [to be specified]
Email: contact@pelyah.com
Products
The Pelyah brand offers for sale items intended for a female clientele (ready-to-wear clothing, accessories, shoes and books).
The creations are designed in the Gulf of Saint-Tropez and manufactured worldwide in expert factories, certified by the EU and complying with the ISO standards imposed by the company.
Price
Prices are shown in euros (€) inclusive of all taxes (TTC) and include delivery, regardless of the country of destination.
The price displayed on the product page at the time of ordering is the final price paid by the customer.
A slider in the site header allows you to display prices in your preferred currency (for information purposes only), but payment is made in euros.
Order
The order is validated after payment and confirmation by email.
Each item is made to order.
Delivery
Delivery is free worldwide.
Delivery time may vary depending on the model and destination.
A tracking number is provided as soon as the order is shipped.
Payment
Payment is secure and encrypted. Accepted payment methods are:
CB, Visa, Mastercard, China UnionPay, JCB, Diners, Discover, Electron, Maestro, PayPal, Apple Pay, Google Pay, iDeal, Alipay.
Refund
If the right of withdrawal is exercised within 14 days of receiving the order, the customer may be entitled to a partial refund, depending on the circumstances and without obligation to return the product.
Customer service
For any questions, the Pelyah team responds by email, including weekends and holidays, within 24 to 48 hours.
Contact: contact@pelyah.com
Applicable law and disputes
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken.
Data protection
The information collected during the ordering process is necessary for its processing. It is never shared with third parties. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the customer has the right to access, rectify, and delete their data.